Every patient phone call is answered by an experienced RN who is trained specifically in OB/GYN telephone triage with a minimum of two years experience in women's healthcare. All nurses are required to complete a comprehensive orientation with ongoing continuing education requirements, including protocol review, which are individualized to each physician. Our comprehensive protocols are based on ACOG and AWHONN standards of care and are updated accordingly.
- Compassionate, individualized patient care based on protocols approved by you.
- Documentation of all incoming calls that will be forwarded to your office each morning for any follow-up care needed.
- Monthly status reports that outline how many, and what type of calls received by our service.
- Secure dedicated server with Data3 Enguard to ensure not only continuous, uninterrupted services, but most importantly the most secure protection for the sensitive patient information.
- Virtual PBX phone system ensures top notch professionalism when calls are answered and routed to us, and transfers each call to the appropriate location.
